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Returns and Exchanges
General:
All returns must be postmarked no later than 30 days from the
original customer shipment date. Returns and exchanges must be in
new condition and must include all instructions and original
packing material. Customer pays all return shipping charges.
Include a copy of your packing list with all returns.
Original
shipping and handling charges are not refundable. Returns must be
preauthorized by us and are subject to a 15% re-stocking fee.
These amounts will be deducted from the original amount billed and
the remaining balance will be credited to the original credit
card.
Incorrect
Item: If you received an incorrect item no extra charges will be
incurred. We will replace incorrect items and pay the additional
shipping charge.
Incorrect
Size: No charge for exchange. We will exchange customer orders
that do not fit, if the customer requests the same item in a
different size. Customer pays all shipping charges.
Customer
Order Error: Incorrect customer orders can be exchanged for any
other item without paying the restocking charge. However, the
customer will pay the additional shipping and handling charge. The
replacement item must be at least 75% of the value of the original
item.
Return
Shipping Instructions: Return via prepaid UPS or US mail. Insure
shipment for full value of purchase. Use original packaging. We
are not responsible for packages lost during return
shipping.
Return/Exchange
Instructions: Enclose a copy of your packing list or E-mail
Invoice along with detailed return/exchange instructions. Send
exchanges and returns to dealership.
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